No. The Crystal Series is designed for mains water or other water that is already microbiologically safe. It targets sediment, chlorine, taste, odour and selected contaminants — it does not disinfect water. If your water source isn't already microbiologically safe, speak to us as we have a solution for this need.

Both reduce chlorine, chloramine, PFAS, taste and odour. The Advanced filter also reduces lead, heavy metals, cysts and VOCs, for extra peace of mind on water quality.

It's optional, but worth considering if you're concerned about limescale build-up or corrosion in pipes, hot water systems and appliances over time.

Yes, this product must be installed by a qualified plumber to ensure proper setup and functionality. We can recommend a trusted plumber if needed. However, once the system is installed, the filters are designed for easy replacement, allowing you to change them yourself with minimal effort.

As a guide, Compact (10") systems suit 1–2 bathroom homes, and Large (20") systems suit homes with 2 or more bathrooms. Final sizing also depends on incoming pressure, pipe size, household demand, water quality and cartridge selection — if you're unsure, contact us and we can help.

Generally filters are replaced annually and we will send out a reminder to you. However, the need for replacement will depend on usage and quality of water of your source water. If your water usage is very high, or the water has been adversely impacted by a localised water incident, or even if you notice a change in the taste and odour of your water, your filters may need more regular replacement.

Not quite. A scale Inhibitor is different to a water softener. Rather than removing the hardness ions it coats the ions and prevents crystallisation and therefore scale buildup in showers, pipes, appliances and hot water systems.  If you specifically want softened water, we can provide a separate solution, get in touch and we can advise.

The Crystal Series is designed for mains water or other water that's already microbiologically safe. If you're on tank or bore water, it may need additional treatment first — get in touch and we can help you find the right solution.

Certainly. Your Crystal series filter configuration can be easily changed with replacement filters. Contact us for any further advice.